Contact Us
Whether you have a question about how we rank online casinos, spotted something that needs updating, or want to flag an issue with an operator we cover, this is the page for that. We read every message that comes in, and this page explains the quickest way to reach us and what we can realistically help with.
What we can help you with
Casino Sites is an independent research and comparison site covering online casinos available to US players. We don't operate any casino, hold player funds, or process deposits or withdrawals — so there are limits to what our team can resolve directly. That said, we're glad to hear from readers on topics such as:
- Questions about how our ratings and rankings are put together
- Corrections — outdated bonus terms, a licence detail that's changed, a broken link, or anything else that looks wrong on the site
- Suggestions for an online casino you think deserves a look
- General feedback on how useful (or not) a review or comparison was
- Media or partnership enquiries
What we can't help with directly
Because Casino Sites isn't a casino operator, we can't access your player account, process a withdrawal, resolve a dispute over a bonus, or verify your identity on a casino's behalf. If you have an issue with a specific site — a delayed payout, a locked account, a bonus that didn't apply as expected — the fastest route is always the casino's own customer support team, since they're the only ones with access to your account and transaction history. Most licensed operators offer live chat, email, or phone support; check the "Contact" or "Help" section of the casino in question first.
If a dispute genuinely can't be resolved with the operator, some US states offer routes through the regulator that licenses that casino. Our Responsible Gambling page lists where to find support if gambling has stopped feeling like entertainment, and our Terms and Conditions page sets out how this site operates and what our content does and doesn't guarantee.
Before you reach out about a specific casino
A few quick checks save time on both sides:
- Re-read the bonus terms on the casino's own site — wagering requirements, game restrictions, and expiry dates are usually where confusion starts
- Confirm you're within the eligible age and location requirements for online gambling in your state, since availability and rules vary by jurisdiction
- Check whether identity verification (KYC) is holding up a withdrawal — this is standard practice at licensed casinos and usually just needs a photo ID and proof of address
- Have your account details and any support ticket numbers ready if you do contact the casino directly, as it speeds up their process
How our reviews stay independent
Some of the casinos featured on Casino Sites are commercial partners, and we may earn a commission if you sign up through a link on this site. That relationship never decides where an operator lands in our rankings — a casino cannot pay for a better rating, and we say so plainly when a site falls short on licensing, payment speed, or bonus fairness. If you ever think a review reads as promotional rather than balanced, that's exactly the kind of feedback worth sending us.
What to include in your message
To help us respond usefully, it's worth including:
- Which page or casino your message relates to
- A brief description of what you noticed or what you're asking about
- Screenshots or links, if you're flagging something that looks incorrect
- Your general location (state) if the question is about availability or licensing, since rules differ across the US
We aim to read and action feedback promptly, though as an independent research site we don't offer live support and can't guarantee a response time for every enquiry.
Learn more about how we work
If you want more background before getting in touch, our About Us page covers how the site is run and what independence means in practice. And if your interest is really in gambling responsibly rather than a specific query, our Responsible Gambling page has practical tools — deposit limits, self-exclusion options, and where to find support services — that are often more immediately useful than a message to us.
We built this site to help readers compare options like Raging Bull, Uptown Aces, and the other operators we cover without wading through marketing spin. Getting the details right depends partly on readers telling us when something's off, so don't hesitate to write in if you've spotted an error or have a question our pages haven't answered.